Overnight National Dispatcher (Remote)

Cox Enterprises; Columbus (OH); Remote; USD 30.000 - 46.000; Vollzeit

Benefits dieser Stelle

Paid time off

Paid holidays

Bereavement leave

Volunteer time off

Military leave

Parental leave

Zusammenfassung

Cox Automotive is seeking a Sr Dispatcher to join Cox Fleet's dispatch operations. This overnight role coordinates fleet repairs and maintenance across multiple markets, with shifts between 4:00 PM and 10:00 AM. Remote work is available across the country, with hourly base pay.

The National Coordinator will model best practices, support teammates, and ensure service quality and customer experience while coordinating with internal partners, customers, and third-party vendors.

Qualifikationen

• High School Diploma or GED with 5 years’ related experience (dispatching, service scheduling or logistics coordination).
• Experience in fleet maintenance operations and transportation logistics is preferred.

Aufgaben

• Coordinate and dispatch service events across markets to meet client needs and KPIs.
• Manage full lifecycle of fleet repairs and maintenance, including preventative maintenance, towing and emergency services.
• Ensure technicians receive events promptly and re-assign unfinished events as needed.
• Communicate status to customers and leadership, including delays and service concerns.
• Maintain documentation in systems and adhere to escalation procedures.
• Coach and guide less experienced team members and contribute to process improvements.

Kenntnisse

Communication

Multi-tasking

Remote work

Customer service

Team collaboration

MS Office

Dispatch systems

Problem solving

Ausbildung

High School Diploma/GED

Tools

MS Office

Dispatch/Fleet systems

Jobbeschreibung

Cox Automotive is seeking a Sr Dispatcher to join Cox Fleet's dispatch operations. This overnight role coordinates fleet repairs and maintenance across multiple markets, with shifts between 4:00 PM and 10:00 AM. Remote work is available across the country, with hourly base pay.

The National Coordinator will model best practices, support teammates, and ensure service quality and customer experience while coordinating with internal partners, customers, and third-party vendors.