Overnight Member Services Specialist - Closing & Care

Cambridge Fitness, LLC; Cleveland (OH); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Vision insurance

401(k)

Dental insurance

Free food & snacks

Job summary

Cambridge Fitness, LLC is seeking an Overnight Closer (Member Services Representative) to deliver a superior member experience at our Cleveland, OH location. You will manage front desk duties, sign-ups, tours, and ensure accurate end-of-day banking deposits.

The role requires a friendly, reliable approach with strong customer service, basic computer skills, and a passion for fitness. The Overnight Closer will close shifts and help maintain a clean, welcoming club environment.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health.
• Upbeat and positive attitude is essential.
• Punctuality and reliability a must.
• Exceptional customer service skills; able to interact professionally with members and coworkers.
• Strong listener with empathy and problem solving.
• Demonstrate diplomacy in all interactions.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests with exceptional customer service.
• Handle front desk activities: answer phones, check members in, sign up new members, give tours.
• Facilitate updates to member accounts.
• Respond to questions and concerns and escalate as needed.
• Maintain club neatness and cleanliness.
• Close the shift for the business day.
• Create a bank deposit for the next day.

Skills

Customer service

Basic computer proficiency

Positive attitude

Punctuality

Problem solving

Diplomacy

Active listening

Education

High School diploma/GED

Job description

Cambridge Fitness, LLC is seeking an Overnight Closer (Member Services Representative) to deliver a superior member experience at our Cleveland, OH location. You will manage front desk duties, sign-ups, tours, and ensure accurate end-of-day banking deposits.

The role requires a friendly, reliable approach with strong customer service, basic computer skills, and a passion for fitness. The Overnight Closer will close shifts and help maintain a clean, welcoming club environment.