Overnight Member Services Specialist

Planet Fitness - Cambridge Fitness; Mayfield Heights (OH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Health insurance

Paid time off

Training & development

Tuition assistance

Wellness resources

Job summary

Planet Fitness - Cambridge Fitness in Mayfield Heights is seeking an enthusiastic Overnight Closer (Member Services Representative). This role involves ensuring a positive member experience by providing exceptional customer service and closing the shift accurately. Responsibilities include managing front desk tasks, greeting guests, and maintaining club cleanliness.

Candidates should have a strong customer service background, a passion for fitness, and be reliable and punctual. A High School diploma/GED is required, and candidates must be at least 18 years old.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Strong beacon of positivity required for member interaction.
• Must be 18 years of age or older.

Responsibilities

• Greet members and provide exceptional customer service.
• Manage front desk activities including phone assistance.
• Close shift for the business day and create bank deposits.
• Maintain the cleanliness of the club.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Upbeat and positive attitude

Punctuality and reliability

Exceptional customer service skills

Strong listening skills

Diplomacy in interactions

Education

High School diploma/GED equivalent

Job description

Planet Fitness - Cambridge Fitness in Mayfield Heights is seeking an enthusiastic Overnight Closer (Member Services Representative). This role involves ensuring a positive member experience by providing exceptional customer service and closing the shift accurately. Responsibilities include managing front desk tasks, greeting guests, and maintaining club cleanliness.

Candidates should have a strong customer service background, a passion for fitness, and be reliable and punctual. A High School diploma/GED is required, and candidates must be at least 18 years old.