Overnight Member Services Specialist – 3rd Shift

Planet Fitness - Glow Brands; Clarksville (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible work schedule

Casual dress code

Free gym access

Free tanning

Wellness spa services

401(k) with company match

Daily pay options

Advancement opportunities

Wellness program reimbursement $125

Employee discounts

Outside retailer discounts

Free work shirt

Job summary

Planet Fitness - Glow Brands is seeking an Overnight Closer (Member Services Representative) in Clarksville, TN. You will greet members, manage front desk tasks, sign up new members, conduct tours, assist with account updates, and ensure a smooth close of the day’s shift.

Ideal candidates bring a customer service background, basic computer skills, and a passion for fitness with a positive, reliable attitude. Must be 18+ and have a high school diploma or GED.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; interact professionally with members and co-workers.
• Strong listener with empathy and problem solving.
• Diplomacy in all interactions with appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Handle front desk activities; answer phones and assist callers.
• Check members into the system and sign up new members.
• Take tours for prospective members.
• Update member accounts as needed.
• Respond to member questions and concerns promptly and professionally and escalate as needed.
• Help maintain club cleanliness and neatness.
• Close the shift for the business day and prepare next day's bank deposit.

Skills

Customer service

Computer skills

Fitness passion

Positive attitude

Punctuality

Empathy & problem solving

Diplomacy

High school diploma

18+ years old

Education

High school diploma/GED

Job description

Planet Fitness - Glow Brands is seeking an Overnight Closer (Member Services Representative) in Clarksville, TN. You will greet members, manage front desk tasks, sign up new members, conduct tours, assist with account updates, and ensure a smooth close of the day’s shift.

Ideal candidates bring a customer service background, basic computer skills, and a passion for fitness with a positive, reliable attitude. Must be 18+ and have a high school diploma or GED.