Overnight Member Experience Specialist

Planet Fitness - Cambridge Fitness; Okemos (MI); On-site; USD 16,531 - 24,796; Part time

Benefits offered by this job

Earned Paid Sick Time

Free food & snacks

Opportunity for advancement

Job summary

Planet Fitness Cambridge is seeking an Overnight Closer to deliver a high level of member service, assist with sign-ups, and close the shift while performing nightly cleaning duties. You will greet members and guests, answer calls, and help with account updates, ensuring a welcoming and efficient experience.

The role requires weekend availability (Fri–Sun), basic computer skills, and a positive, reliable attitude. Must be at least 18 and have a high school diploma or GED.

Qualifications

• Customer service background preferred.
• Friday through Sunday availability required.
• Basic computer proficiency.
• Passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability.
• High School diploma/GED equivalent.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• Handle new member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to members’ accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.

Skills

Customer service

Communication

Reliability

Punctuality

Teamwork

Education

High School Diploma/GED

Job description

Planet Fitness Cambridge is seeking an Overnight Closer to deliver a high level of member service, assist with sign-ups, and close the shift while performing nightly cleaning duties. You will greet members and guests, answer calls, and help with account updates, ensuring a welcoming and efficient experience.

The role requires weekend availability (Fri–Sun), basic computer skills, and a positive, reliable attitude. Must be at least 18 and have a high school diploma or GED.