Overnight Member Services Specialist

Planet Fitness - Midwest Management Group; Florence (KY); On-site; USD 17,000 - 21,000; Full time

Job summary

The Overnight Closer (Member Services Representative) at Planet Fitness - Midwest Management Group ensures a welcoming experience for members, prospective members and guests while handling front desk duties and daily banking tasks.

Responsibilities include greeting guests, checking in members, tours for prospects, processing sign-ups, updating member accounts, answering questions, and closing the shift with the next day’s bank deposit.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Must be 18 years or older and have a High School diploma or GED.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Answer phones in a friendly manner and assist callers with questions.
• Check members into the system and assist with new sign-ups.
• Take prospective members on tours and lead tours as needed.
• Close shift and create the bank deposit for the next day.

Skills

Customer service

Basic computer skills

Positive attitude

Punctuality

Reliability

Strong listener

Diplomacy

Professional communication

18+ years old

Education

High School Diploma or GED

Tools

Point-of-sale system

Job description

The Overnight Closer (Member Services Representative) at Planet Fitness - Midwest Management Group ensures a welcoming experience for members, prospective members and guests while handling front desk duties and daily banking tasks.

Responsibilities include greeting guests, checking in members, tours for prospects, processing sign-ups, updating member accounts, answering questions, and closing the shift with the next day’s bank deposit.