Overnight Member Services & Sales Pro

Crunch Fitness; Virginia; On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Job summary

Crunch Fitness is seeking a Night Overnight Member Services Representative to greet members during late hours, guide membership options, and deliver a friendly, energetic experience. This hands-on role blends sales, front-desk service, and club operations with required cleanliness tasks.

The ideal candidate is dependable, personable, and comfortable taking initiative with minimal supervision, able to balance sales, service, and cleaning duties while ensuring a safe, welcoming gym environment.

Qualifications

• Sales or customer service experience preferred; fitness, retail, or hospitality background is a plus.
• Comfortable starting conversations, following up with prospects, and asking for the sale.
• Friendly, professional, and able to communicate effectively with members and teammates.

Responsibilities

• Welcome members and guests, complete check-ins, and address account alerts per club procedures.
• Conduct personalized tours, explain membership options, address objections, and close sales.
• Follow up with prospects and referrals to support membership sales goals.
• Explain amenities, promote upgrades and retail, and connect members with services.
• Process membership agreements, payments, and purchases, and keep records accurate.
• Answer calls and assist member requests, resolving issues or escalating as needed.
• Help new members get started and support ongoing retention.
• Complete overnight cleaning and sanitizing tasks across the club.
• Restock supplies, organize work areas, and prep the club for morning shift.
• Follow procedures; report incidents and maintenance needs promptly.
• Complete shift checklists and communicate updates to the incoming team.
• Participate in training to strengthen sales and service skills.

Skills

Sales experience

Customer service

Communication

Teamwork

Tools

POS systems

Job description

Crunch Fitness is seeking a Night Overnight Member Services Representative to greet members during late hours, guide membership options, and deliver a friendly, energetic experience. This hands-on role blends sales, front-desk service, and club operations with required cleanliness tasks.

The ideal candidate is dependable, personable, and comfortable taking initiative with minimal supervision, able to balance sales, service, and cleaning duties while ensuring a safe, welcoming gym environment.