Overnight Member Services Specialist

Crunch, LLC; Willoughby (OH); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Job summary

Crunch, LLC's Fit Fusion is seeking an Overnight Member Services Representative to create a fiercely fun fitness environment while delivering outstanding member service.

You will engage with members, support membership and retail sales, handle check-ins, manage front desk tasks, and assist with opening and closing duties. This role emphasizes a strong customer-service focus and reliability for overnight operations.

Qualifications

• Minimum 1 year of experience in a service-oriented position.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills.
• Strong customer service orientation.
• CPR/AED certification required (can be obtained within 30 days of hire).

Responsibilities

• Manages cleaning assignments during the overnight shift.
• Prepares the facility for the AM shift.
• Greets all members & guests with a focus on engagement and retention.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness, small group training and childcare.
• Delivers on new member enrollment expectations.
• Checks in all members and guests per procedures, resolving any check-in issues.
• Answers phones in a courteous, helpful, professional manner
• Communicates special events to members and guests
• Facilitates member requests or forwards to a manager
• Maintains a professional and courteous disposition
• Is an expert in all club facilities, services, programs and hours of operation
• Maintains a clean and organized work area
• Able to navigate all stations of the front desk area including check-in and membership sales
• Performs opening and closing checklist and duties

Skills

Customer service

Communication

Sales

CPR/AED certification

Attention to detail

Job description

Crunch, LLC's Fit Fusion is seeking an Overnight Member Services Representative to create a fiercely fun fitness environment while delivering outstanding member service.

You will engage with members, support membership and retail sales, handle check-ins, manage front desk tasks, and assist with opening and closing duties. This role emphasizes a strong customer-service focus and reliability for overnight operations.