Overnight Member Experience Specialist

Crunch Fitness - Fit Fusion, LLC; Mandeville (LA); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Job summary

Crunch Fitness in Mandeville, LA is seeking a Night-shift Member Services Representative to welcome late-night and early-morning members, guide them through membership options, and deliver a friendly, energetic experience. This hands-on role combines sales, front-desk service, and daily club operations with overnight cleaning tasks.

You will complete check-ins, tours, account alerts, and help with upsells, while maintaining records and assisting with ongoing member engagement and retention.

Qualifications

• Must be at least 18 years old.
• Sales or customer service experience preferred; fitness, retail, or hospitality experience is a plus.
• CPR/AED certification required within 30 days of hire.

Responsibilities

• Welcome members and guests, complete check-ins, and address account alerts according to club procedures.
• Conduct personalized club tours, learn about prospect goals, explain membership options, address objections, and close sales.
• Complete prospect follow-up and referral activities as assigned to support the club's membership sales goals.
• Explain available amenities, promote membership upgrades and retail products, and connect members with personal training and other services.
• Process membership agreements, payments, and purchases accurately and maintain complete records in company systems.
• Answer calls, assist with member requests, and resolve concerns within your authority or refer them to club leadership.
• Help new members get started and support ongoing member engagement and retention.
• Complete assigned overnight cleaning and sanitizing duties, including equipment, workout spaces, restrooms, locker rooms, and other designated areas.
• Restock supplies, organize work areas, and prepare the club for the morning team.
• Follow operational, club access, and emergency procedures; promptly report incidents, safety concerns, equipment issues, and maintenance needs.
• Complete shift checklists and communicate important updates and unresolved issues to the incoming team.
• Participate in training, role-playing, and coaching to strengthen your sales and service skills.

Skills

Sales experience

Customer service

Communication

Basic computer skills

Balance sales & service

Education

CPR/AED certification

Job description

Crunch Fitness in Mandeville, LA is seeking a Night-shift Member Services Representative to welcome late-night and early-morning members, guide them through membership options, and deliver a friendly, energetic experience. This hands-on role combines sales, front-desk service, and daily club operations with overnight cleaning tasks.

You will complete check-ins, tours, account alerts, and help with upsells, while maintaining records and assisting with ongoing member engagement and retention.