Night Shift Member Services Pro | Gym Sales & Engagement

Crunch, LLC; Schererville (IN); Hybrid; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Advancement opportunities

Training

Development

Job summary

Crunch Fitness is seeking a friendly Member Services Representative for the overnight shift. You’ll welcome late‑night and early‑morning members, help people select the right membership, and deliver the energetic experience Crunch is known for.

This hands‑on role blends front‑desk service, sales, and daily club operations, including cleaning tasks and getting the club ready for the morning team. You’ll be dependable, personable, and capable of taking initiative with limited on‑site supervision.

Qualifications

• Must be at least 18 years old.
• Sales or customer service experience preferred; fitness/retail/hospitality experience is a plus.
• Comfortable starting conversations, following up with prospects, and asking for the sale.
• Friendly, professional, and able to verbally communicate effectively with members, guests, and teammates.
• Basic computer skills and the ability to learn membership, sales, and payment systems.
• Dependable, receptive to coaching, and able to balance sales, service, and cleaning responsibilities.
• Availability to work the assigned schedule, which may include early mornings, evenings, weekends, and holidays.
• CPR/AED certification required within 30 days of hire.

Responsibilities

• Welcome members and guests, complete check-ins, and address account alerts according to club procedures.
• Conduct personalized club tours, learn about prospect goals, explain membership options, address objections, and close sales.
• Complete prospect follow-up and referral activities as assigned to support the club’s membership sales goals.
• Explain available amenities, promote membership upgrades and retail products, and connect members with personal training and other services.
• Process membership agreements, payments, and purchases accurately and maintain complete records in company systems.
• Answer calls, assist with member requests, and resolve concerns within your authority or refer them to club leadership.
• Help new members get started and support ongoing member engagement and retention.
• Complete assigned overnight cleaning and sanitizing duties, including equipment, workout spaces, restrooms, locker rooms, and other designated areas.
• Restock supplies, organize work areas, and prepare the club for the morning team.
• Follow operational, club access, and emergency procedures; promptly report incidents, safety concerns, equipment issues, and maintenance needs.
• Complete shift checklists and communicate important updates and unresolved issues to the incoming team.
• Participate in training, role‑playing, and coaching to strengthen your sales and service skills.

Skills

Sales

Customer service

Communication

Teamwork

Job description

Crunch Fitness is seeking a friendly Member Services Representative for the overnight shift. You’ll welcome late‑night and early‑morning members, help people select the right membership, and deliver the energetic experience Crunch is known for.

This hands‑on role blends front‑desk service, sales, and daily club operations, including cleaning tasks and getting the club ready for the morning team. You’ll be dependable, personable, and capable of taking initiative with limited on‑site supervision.