Night Shift Member Services Pro | Sales & Service

Crunch Fitness - Fit Fusion, LLC; Walker (MI); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Bonus based on performance

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Job summary

Crunch Fitness is seeking a Night-owl Member Services Representative on the overnight shift to welcome late-night and early-morning members, help people choose the right membership, and deliver the friendly, energetic experience Crunch is known for. The role blends membership sales, front-desk service, and daily club operations, including cleaning tasks and preparing the club for the morning team.

Dependable, personable candidates who take initiative with limited supervision are encouraged to

Qualifications

• Sales or customer service experience required; hospitality, fitness or retail background a plus.
• Friendly, professional demeanor and the ability to communicate effectively with members and teammates.
• Comfortable starting conversations, following up with prospects, and asking for the sale.

Responsibilities

• Welcome members and guests, complete check-ins, and address account alerts per club procedures.
• Conduct personalized tours, learn prospect goals, explain membership options, handle objections, and close sales.
• Complete prospect follow-up and referral activities to support membership sales goals.
• Explain amenities, promote upgrades and retail products, and connect members with personal training and other services.
• Process membership agreements, payments, and purchases accurately and maintain records in systems.
• Answer calls, assist member requests, and resolve issues within authority or escalate to leadership.
• Help new members get started and support ongoing member engagement and retention.
• Complete overnight cleaning and sanitizing duties, including equipment, spaces, restrooms, and locker rooms.

Skills

Sales experience

Customer service

Communication skills

Balance sales, service, and cleaning

Education

CPR/AED certification

Tools

Basic computer skills

Job description

Crunch Fitness is seeking a Night-owl Member Services Representative on the overnight shift to welcome late-night and early-morning members, help people choose the right membership, and deliver the friendly, energetic experience Crunch is known for. The role blends membership sales, front-desk service, and daily club operations, including cleaning tasks and preparing the club for the morning team.

Dependable, personable candidates who take initiative with limited supervision are encouraged to