Overnight Gym Member Services Lead (Flexible Schedule)

Crunch Fitness - Fit Fusion, LLC; Willoughby (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Job summary

Crunch Fitness - Fit Fusion, LLC is seeking an Overnight Member Services Representative to support a fiercely fun gym environment and deliver exceptional member experiences.

You will greet members, assist with memberships, retail and tanning products, handle check-ins, answer phones, and support operating tasks overnight. The role emphasizes member engagement, upselling memberships, and maintaining a clean, welcoming front desk area.

Qualifications

• Minimum 1 year of experience in a service-oriented position.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills.
• Strong customer service orientation.
• CPR/AED certification required (can be obtained within 30 days of hire)

Responsibilities

• Manages cleaning assignments during the overnight shift.
• Prepares the facility for the AM shift.
• Greets all members & guests with a focus on member engagement and retention.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness, small group training and childcare.
• Delivers on new member enrollment expectations.
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert.
• Answers phones in a courteous, helpful, professional manner
• Communicates special events to members and guests,
• Facilitates all member requests or forwards to a manager.
• Maintains a professional and courteous disposition.
• Is an expert in all club facility, services, programs and schedules/hours of operation.
• Maintains a clean and organized work area.
• Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales.
• Performs opening and closing checklist and duties.

Skills

Customer service

Communication

Team player

Job description

Crunch Fitness - Fit Fusion, LLC is seeking an Overnight Member Services Representative to support a fiercely fun gym environment and deliver exceptional member experiences.

You will greet members, assist with memberships, retail and tanning products, handle check-ins, answer phones, and support operating tasks overnight. The role emphasizes member engagement, upselling memberships, and maintaining a clean, welcoming front desk area.