Overnight Member Services Representative

Planet Fitness - St. Petersburg; Saint Petersburg (FL); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player in the fitness sector is seeking an Overnight Member Services Representative to enhance member experiences. This role focuses on delivering top-notch customer service, managing front desk operations, and ensuring a welcoming environment for all members and guests. Ideal candidates will possess a passion for fitness, strong communication skills, and the ability to maintain a positive attitude under pressure. Join a dynamic team that values punctuality and reliability, and contribute to a culture of excellence in service. This position offers the chance to make a real difference in the lives of fitness enthusiasts in your community.

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities including member check-ins and tours.

Skills

Customer service skills

Listening skills

Problem-solving skills

Positive attitude

Punctuality and reliability

Education

High School diploma/GED equivalent

Tools

Basic computer proficiency

Job description

Job Summary

The Overnight Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

1. Greet members, prospective members, and guests, providing exceptional customer service.
2. Handle all front desk related activities including:
1. Answer phones in a friendly manner and assist callers with a variety of questions.
2. Check members into the system.
3. New member sign-up.
4. Take prospective members on tours.
5. Facilitate needed updates to member’s accounts.
6. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
7. Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

1. Customer service background preferred.
2. Basic computer proficiency.
3. A passion for fitness and health.
4. Upbeat and positive attitude!
5. Punctuality and reliability is a must.
6. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
7. Strong listener with the ability to empathize and problem solve.
8. Demonstrate diplomacy in all interactions while using appropriate behavior and language.
9. High School diploma/GED equivalent required.
10. Must be 18 years of age or older.

Physical Demands

1. Continual standing and walking during shift.
2. Continual talking in person or on the phone during shift.
3. Ability to work 3rd shift (overnights).
4. Must be able to occasionally lift up to 50 lbs.
5. Will occasionally encounter toxic chemicals during shift.

Hours will be Tuesday, Wednesday and Thursday nights from 10pm until 6am.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.