Overnight Member Service RepresentativeCleaner

Planet Fitness - Cambridge Fitness; Solon (OH); On-site; USD 28,000 - 35,000; Full time

Job summary

A local fitness franchise is seeking an Overnight Member Services Representative to enhance the member experience through exceptional customer service. The ideal candidate should have a passion for fitness and demonstrate a positive attitude. Responsibilities include greeting members, handling front desk activities, maintaining cleanliness, and assisting with membership sign-ups. Candidates must be reliable, have a high school diploma, and be available to work the overnight shift. Join a team focused on customer satisfaction and fitness excellence.

Qualifications

• Customer service background preferred.
• Ability to interact positively with members and co-workers.
• Punctual and reliable.

Responsibilities

• Greet members, prospective members and guests.
• Handle front desk activities and answer phones.
• Check members into the system.
• Facilitate membership sign-ups and tours.
• Maintain cleanliness of the club.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Exceptional customer service skills

Strong listening skills

Ability to empathize and problem solve

Education

High School diploma/GED equivalent

Job description

Job Summary

The Overnight Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for detail cleaning of the Facility. Maintaining and setting the standard of Cleanliness.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities, including answering phones in a friendly manner and assisting callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Assist in maintaining the neatness and cleanliness of the club.
• Detail Cleaning the facility.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.