Overnight Floater

Planet Fitness; Tampa (FL); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading fitness organization is seeking an Overnight Closer to create a positive member experience through superior customer service. Responsibilities include greeting members, handling front desk activities, and closing shifts accurately. Ideal candidates will have a strong customer service background, basic computer skills, and a passion for fitness. This is a full-time position requiring flexibility to travel to various locations.

Qualifications

• Customer service background preferred.
• Must be able to travel to other Planet Fitness locations.
• Reliable transportation required.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities including phone inquiries.
• Close shift and create bank deposits.

Skills

Customer service

Basic computer proficiency

Positive attitude

Strong listening skills

Education

High School diploma/GED

Job description

Overview

Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for next day.
• Travel to different locations and assist with overnight shift duties.
• Communicate with management about locations of work and daily agendas.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• Be able to communicate with management on a daily basis.
• Reliable transportation.
• Be able to travel to other Planet Fitness locations.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.