Overnight Member Service Representative

Planet Fitness - aFIRM, LLC; Lincoln (NE); On-site; USD 16,531 - 20,664; Part time

Job summary

Planet Fitness - aFIRM, LLC is looking for an Overnight Closer (Member Services Representative) in Lincoln, Nebraska. This role involves creating a positive member experience and ensuring all front desk operations run smoothly during the overnight shift from Sunday to Thursday.

Ideal candidates will have a customer service background, show a passion for fitness, and be reliable. Key responsibilities include greeting members, handling inquiries, and managing bank deposits at the end of the shift.

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.

Responsibilities

• Greet and assist members, prospective members and guests.
• Handle front desk activities including answering phones.
• Facilitate updates to members’ accounts.
• Manage bank deposits for the shift.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Upbeat and positive attitude

Exceptional customer service skills

Strong listening and problem-solving skills

Education

High School diploma/GED equivalent

Job description

Job Summary

Sunday - Thursday
10PM - 6AM

Overnight Closer (Member Services Representative)

The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. They will also close that day’s shift and create an accurate bank deposit.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to members’ accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for next day.

Qualifications / Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.