Overnight Crew Member

CA Planet; Temple City (CA); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Free uniforms

Health insurance

Advancement opportunities

Training & development

Job summary

Planet Fitness in Temple City, CA seeks an Overnight Closer (Member Services Representative) to deliver exceptional member service and close the day’s shift, including banking duties.

You will greet members and guests, assist with sign-ups, tours, and account updates, maintain a clean club, and support a positive gym atmosphere while ensuring accuracy and professionalism.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency required.
• Passion for fitness and health.
• Upbeat and positive attitude.
• Punctual and reliable.
• Excellent listening and empathy; problem solving.
• Diplomacy in all interactions; appropriate language.
• Must be 18 years of age or older; High school diploma or GED.

Responsibilities

• Greet members and guests with exceptional service.
• Answer phones and assist callers with questions.
• Check members into the system and sign up new members.
• Take prospective members on tours.
• Facilitate updates to member accounts.
• Respond to member questions and concerns with professionalism.
• Maintain club cleanliness and orderliness.
• Close shift and create bank deposit for next day.

Skills

Customer service

Basic computer

Empathy

Punctuality

Professional communication

Active listening

Diplomacy

Education

High school diploma or GED

Job description

Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Essential Duties And Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for next day.

Benefits

• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development

Qualifications / Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.