Overnight Member Services Representative 3rd shift

Planet Fitness - Eclipse Fitness Group; Roswell (GA); On-site; USD 17,000 - 22,000; Part time

Job summary

A fitness club located in Roswell is looking for an Overnight Closer (Member Services Representative) to enhance member experiences through exceptional customer service. Responsibilities include greeting members, managing front desk tasks, and ensuring a smooth closing of the shift. Candidates must possess a positive attitude and be at least 18 years old.

Qualifications

• Customer service background preferred.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Must be 18 years of age or older.
• Punctuality and reliability are a must.
• Exceptional customer service skills; able to interact professionally.
• Strong listener with empathy and problem-solving ability.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities including answering phones.
• Assist in maintaining club neatness and cleanliness.
• Close shift and create a bank deposit.
• Facilitate updates to member accounts.
• Respond to member questions and concerns professionally and escalate when needed.
• Assist in keeping the club clean and tidy.
• Close the shift for the business day.
• Create a bank deposit for the next day.

Skills

Customer service background

Basic computer proficiency

Positive attitude

Exceptional customer service skills

Strong listening skills

Education

High School diploma/GED equivalent

Job description

Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Essential Duties and Responsibilities

Greet members, prospective members and guests, providing exceptional customer service.

Handle all front desk related activities including:

• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for next day.

Qualifications / Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.