Overnight Closer

Planet Fitness - Eclipse Fitness Group; Marietta (GA); On-site; USD 17,909,000 - 23,419,000; Full time

Job summary

A leading fitness franchise in Georgia is seeking an Overnight Closer (Member Services Representative) to enhance the member experience through superior customer service. The ideal candidate will manage front desk activities, including checking in members, responding to inquiries, and closing the daily shift. Candidates must be 18+ with a High School diploma. This role requires exceptional customer service skills and the ability to work overnight shifts. Competitive pay and a positive working environment offered.

Qualifications

• Customer service background preferred.
• Basic computer proficiency is required.
• Must demonstrate exceptional customer service skills.
• Positive, upbeat attitude and reliable.
• Excellent communication and listening skills.
• Diplomatic in all interactions; professional demeanor.
• Must be 18 years or older; HS diploma or GED.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities including answering phones.
• Create a bank deposit for the next day.
• Assist in updating member accounts and resolving concerns.
• Close the shift and prepare the bank deposit for the next day.
• Maintain cleanliness and organization of the club.
• Escalate issues to management as needed.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Positive attitude

Punctuality and reliability

Exceptional customer service skills

Strong listening ability

Diplomacy

Age 18+

Education

High School diploma/GED equivalent

Job description

Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Essential Duties and Responsibilities

Greet members, prospective members and guests, providing exceptional customer service.

Handle all front desk related activities including:

• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for next day.

Qualifications / Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.