Member Services Representative Overnight

Planet Fitness - Garlan; Henderson (NV); On-site; USD 21,000 - 28,000; Full time

Job summary

Planet Fitness - Garlan in Henderson, NV is seeking a Member Services Representative to deliver a superior member experience through friendly, efficient front-desk service. You will greet members, process sign-ups, provide club tours, and assist with account updates while answering phones and maintaining a clean, welcoming club environment.

Ideal candidates bring a background in customer service, basic computer skills, and a positive, reliable attitude.

Qualifications

• Customer service background preferred.
• Basic computer proficiency is required.
• High School diploma or GED is required.
• Punctuality and reliability are essential.
• A positive, upbeat attitude and excellent communication are expected.
• Strong listening and problem-solving skills; diplomacy in interactions.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle front desk activities including answering phones and assisting callers with questions.
• Check members into the system and process new member sign-ups.
• Give tours to prospective members and answer questions about memberships.
• Assist in updating member accounts and addressing questions; escalate as needed.
• Maintain cleanliness and organization of the club and ensure a welcoming environment.

Skills

Customer service

Basic computer

Fitness passion

Positive attitude

Punctuality

Customer service excellence

Active listening

Diplomacy

Education

High School diploma/GED

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.