Overnight Member Services Pro | Growth & Flexible Hours

Planet Fitness; Mayfield Heights (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Company parties

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Tuition assistance

Vision insurance

Wellness resources

Job summary

Planet Fitness is seeking an Overnight Closer (Member Services Representative) to create a positive member experience from the front desk, assist with check-ins and tours, and close the day by balancing the bank deposit. The role requires 3rd shift availability, a friendly demeanor and dependable work ethic.

The position emphasizes welcoming members and guests, handling routine inquiries, and maintaining a clean, organized club environment to support the Judgement Free Zone.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Passion for fitness and health.
• Upbeat and positive attitude required.
• Punctuality and reliability essential.
• Excellent customer service and professional interaction.
• Able to listen, empathize and solve problems.
• Demonstrate diplomacy in all interactions.

Responsibilities

• Greet members and guests, delivering exceptional service.
• Handle front desk tasks: phones, member check-in, sign-ups, tours.
• Update member accounts as needed and respond to questions.
• Escalate issues to management when appropriate.
• Maintain cleanliness of the club and equipment.
• Close the shift and prepare the bank deposit for next day.

Skills

Customer service

Basic computer skills

Fitness enthusiasm

Positive attitude

Punctuality

Professional communication

Empathy and problem solving

Diplomacy

High School diploma/GED

Education

High School diploma/GED equivalent

Job description

Planet Fitness is seeking an Overnight Closer (Member Services Representative) to create a positive member experience from the front desk, assist with check-ins and tours, and close the day by balancing the bank deposit. The role requires 3rd shift availability, a friendly demeanor and dependable work ethic.

The position emphasizes welcoming members and guests, handling routine inquiries, and maintaining a clean, organized club environment to support the Judgement Free Zone.