Overnight Member Services Associate — Gym Concierge

houfit; Angleton (TX); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) plan

Free PF Black Card gym membership

Opportunities for growth

Job summary

Planet Fitness is seeking an Overnight Member Services Representative in Angleton, Texas, to greet members, respond to inquiries, and deliver exceptional customer service in a fast-paced environment.

You will manage phone inquiries, conduct tours for prospective members, process transactions, and maintain a clean, safe club. Candidates should have 6–12 months of face-to-face service, be self-motivated, punctual, and possess basic computer skills.

Qualifications

• Superior customer service skills, preferably 6–12 months of face-to-face customer service experience.

Responsibilities

• Greet members/guests with confidence, energy, and professionalism.
• Respond promptly to inquiries with accurate information.
• Answer phones in a friendly manner and assist callers.
• Resolve customer concerns to ensure a positive experience.
• Conduct member calls and tours to assess membership needs.
• Execute retail transactions and drive sales goals.
• Regularly clean and sanitize the club and equipment during shift.
• Answer questions about procedures and policies clearly.

Skills

Customer Service

Self-starter

Punctual

Computer literacy

Job description

Planet Fitness is seeking an Overnight Member Services Representative in Angleton, Texas, to greet members, respond to inquiries, and deliver exceptional customer service in a fast-paced environment.

You will manage phone inquiries, conduct tours for prospective members, process transactions, and maintain a clean, safe club. Candidates should have 6–12 months of face-to-face service, be self-motivated, punctual, and possess basic computer skills.