Overnight Member Services Associate

Flynn Group; Madison Heights (VA); Hybrid; USD 17,000 - 25,000; Full time

Job summary

Flynn Fitness, part of Flynn Group, is seeking a Member Services Representative to deliver superior customer service at our Planet Fitness location in Madison Heights, VA. You will greet members, answer phones, check in guests, provide club tours, and communicate events to the community.

The role emphasizes punctuality, teamwork, problem-solving, and the ability to learn new procedures while maintaining a clean, welcoming front desk and facility.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency and strong attention to detail.
• Consistent punctuality and reliability.
• Strong communication skills.
• Ability to work well in a team environment.
• Willingness to learn and adapt.
• Problem-solving mindset.
• Ability to follow instructions and complete tasks independently.

Responsibilities

• Greet members and guests, always providing exceptional customer service.
• Answer phones courteously and assist callers with a variety of questions.
• Check members in and provide club tours to prospective members.
• Communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the POS system.
• Utilize POS system to assist with new memberships and existing membership questions.
• Go above and beyond to keep the front desk area and lobby clean and orderly.
• Regular cleaning and upkeep of the facility, including exercise equipment, amenities, windows, mirrors, trash removal, and re-racking weights.
• Support team operations by adapting to new policies, procedures, and systems, and completing required company training as assigned.
• Frequent restroom/locker room cleaning and stocking.
• Complete company assigned trainings and additional learning as directed.

Skills

Customer service

Computer proficiency

Communication skills

Team player

Willingness to learn

Problem solving

Tools

POS system

Job description

Flynn Fitness, part of Flynn Group, is seeking a Member Services Representative to deliver superior customer service at our Planet Fitness location in Madison Heights, VA. You will greet members, answer phones, check in guests, provide club tours, and communicate events to the community.

The role emphasizes punctuality, teamwork, problem-solving, and the ability to learn new procedures while maintaining a clean, welcoming front desk and facility.