Overnight Member Services Associate

CA Planet; Duarte (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Wellness resources

Job summary

Planet Fitness in Duarte, CA is seeking an Overnight Closer (Member Services Representative) to deliver superior customer service to members, guests and prospective members. You will close the shift and prepare the bank deposit for the next day, ensuring accurate daily reconciliation and a positive member experience.

The role emphasizes greeting guests, handling front desk tasks, guiding tours, updating member accounts, and addressing inquiries with professionalism across night hours.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability required.
• Excellent customer service skills with members and coworkers.
• Strong listening, empathy and problem-solving abilities.
• Professional behavior and language in all interactions.
• Must be 18 years or older.
• High School diploma or GED required.

Responsibilities

• Greet members and guests, providing exceptional service.
• Handle front desk activities and assist callers with questions.
• Check members into the system and sign up new members.
• Take prospective members on tours.
• Update member accounts as needed.
• Respond to questions and concerns professionally and escalate when needed.
• Maintain the club’s neatness and cleanliness.
• Close the shift for the business day.
• Create and balance the bank deposit for the next day.

Skills

Customer service

Basic computer skills

Fitness interest

Positive attitude

Punctuality

Empathy

Active listening

Diplomacy

High School diploma

Age 18+

Education

High School diploma or GED

Job description

Planet Fitness in Duarte, CA is seeking an Overnight Closer (Member Services Representative) to deliver superior customer service to members, guests and prospective members. You will close the shift and prepare the bank deposit for the next day, ensuring accurate daily reconciliation and a positive member experience.

The role emphasizes greeting guests, handling front desk tasks, guiding tours, updating member accounts, and addressing inquiries with professionalism across night hours.