Overnight Club Concierge & Member Experience

24 Hour Fitness USA, LLC; Beaverton (OR); On-site; USD 22,000 - 30,000; Full time

Job summary

24 Hour Fitness USA, LLC is seeking an Overnight Sales & Service Associate to engage members, assist with onboarding new members, and promote in-club promotions. The role emphasizes friendly check-ins, helpful guidance, and a strong member-centric experience.

You’ll work an overnight schedule ensuring a clean, welcoming gym environment and strong guest interactions. Responsibilities include tours, answering questions, resolving concerns, and collaborating with Personal Trainers on member

Qualifications

• High school diploma or GED required; CPR/AED certification provided through 24 Hour Fitness.
• Must complete SSO training prior to working alone at the front desk.
• 6–12 months experience in customer service; overnight shift experience preferred.

Responsibilities

• Greet members with a friendly check-in and promptly address needs.
• Maintain relationships with members and be a resource for questions or concerns.
• Resolve member concerns and escalate through management when needed.
• Be present on the club floor and in locker rooms to maintain a clean, safe environment.
• Conduct routine team cleans and identify equipment or amenities needing service.
• Give tours to guests; discuss amenities and answer membership questions.
• Inspire guests to achieve fitness goals and connect benefits of membership.
• Promote in-club promotions including Personal Training and Add-Ons.

Skills

Customer service experience

Overnight shift experience

Phone line handling

Basic computer skills

Education

High School diploma or GED

CPR and AED certification

SSO training

Job description

24 Hour Fitness USA, LLC is seeking an Overnight Sales & Service Associate to engage members, assist with onboarding new members, and promote in-club promotions. The role emphasizes friendly check-ins, helpful guidance, and a strong member-centric experience.

You’ll work an overnight schedule ensuring a clean, welcoming gym environment and strong guest interactions. Responsibilities include tours, answering questions, resolving concerns, and collaborating with Personal Trainers on member