Overnight Member Experience Specialist

Hunter Super Techs - TurnPoint; Appleton (WI); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Complimentary Back Card Membership

Company Facilitated Training

Advancement Opportunities

Rewards and Recognition Programs

Job summary

Planet Fitness in Appleton is seeking an Overnight Closer to deliver a superior member experience and support our club operations. You will greet members, handle front desk duties, sign up new members, conduct tours, and assist with account updates in a fast-paced fitness environment.

The role requires covering overnight shifts, closing the daily business and preparing the bank deposit for the next day. A positive attitude and reliable attendance are essential for success.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• Passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability.
• Excellent customer service skills with members and co-workers.
• Strong listening and problem-solving skills.
• Diplomacy in all interactions.
• High School diploma/GED or equivalent.
• Must be 18 years of age or older.

Responsibilities

• Greet members, Prospective members and guests with exceptional service.
• Answer phones in a friendly manner and assist callers with questions.
• Check members into the system.
• Sign-up new members.
• Take prospective members on tours.
• Facilitate updates to member accounts.
• Respond to questions and concerns and escalate when needed.
• Maintain club cleanliness and organization.
• Close the shift for the business day and create the next day bank deposit.

Skills

Customer service

Basic computer skills

Passion for fitness

Positive attitude

Punctuality

Excellent communication

Active listening

Diplomacy

High school diploma

18+ years old

Education

High School diploma or GED

Job description

Planet Fitness in Appleton is seeking an Overnight Closer to deliver a superior member experience and support our club operations. You will greet members, handle front desk duties, sign up new members, conduct tours, and assist with account updates in a fast-paced fitness environment.

The role requires covering overnight shifts, closing the daily business and preparing the bank deposit for the next day. A positive attitude and reliable attendance are essential for success.