Overnight Member Experience Front Desk Specialist

Planet Fitness; Littleton (CO); Presencial; USD 17 000 - 25 000; Tempo integral

Resumo da oferta

Planet Fitness in Littleton, CO is seeking a front desk associate to drive new member sales and deliver a positive member experience. You will greet guests, sign up members, take tours, handle inquiries, and assist with account updates while maintaining club cleanliness.

The role emphasizes strong customer service, active listening, and problem-solving to resolve member questions, with a schedule including four 8-hour shifts per week and ongoing training.

Qualificações

• Excellent customer service skills.
• Strong listening and empathy to resolve issues.
• Proactive problem solving with calm communication.
• Professional and respectful interpersonal conduct.

Responsabilidades

• Greet and sign up new members, and show tours to potential members.
• Handle front desk tasks: inquiries, member check-ins, account updates.
• Escalate member services issues to Club Manager/Assistant Manager as needed.
• Maintain cleanliness and organization of the club.
• Assist with ongoing training and deep cleaning as part of shift duties.

Conhecimentos

Customer service

Active listening

Problem solving

Diplomacy

Descrição da oferta de emprego

Planet Fitness in Littleton, CO is seeking a front desk associate to drive new member sales and deliver a positive member experience. You will greet guests, sign up members, take tours, handle inquiries, and assist with account updates while maintaining club cleanliness.

The role emphasizes strong customer service, active listening, and problem-solving to resolve member questions, with a schedule including four 8-hour shifts per week and ongoing training.