Overnight Manager/Front Office

Destination by Hyatt; Isle of Palms (SC); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Free room nights

Discounted and Friends & Family Room R

Medical, Prescription, Dental, and VIs

Paid time off and holiday pay

Paid Family Bonding Time and Adoption 

401K with company match

Resort Amenities

Job summary

Wild Dunes Resort in Isle of Palms, SC, invites an Overnight Manager to lead the night audit and front desk activities. You will ensure accurate reporting, supervise the night team, and support guests with professionalism.

The role requires prior night-audit experience, strong English communication, and flexibility to work evenings, weekends, and holidays. Hyatt values guide daily operations and guest experiences.

Qualifications

• Previous experience is required.
• Ability to perform night audit and related reporting.
• Excellent written and spoken English.
• Strong front desk and guest-service skills.
• Able to use a moderately complex computer system.
• Flexible schedule including evenings, weekends, holidays.
• Live Hyatt Values: Empathy, Integrity, Respect, Inclusion, Experimentation, Wellbeing.

Responsibilities

• Manage the night audit team and activities.
• Perform the night audit and generate nightly reports.
• Prepare complex reports of room availability and revenue.
• Provide hands-on support during peak business times.
• Engage with guests with patience, tact, and diplomacy.
• Complete daily MOD and accident/incident reports.
• Assist in projects directed by the Director of Guest Experience.

Skills

Night Audit

Guest Services

English Proficiency

Tools

Property Management System

Job description

Summary

Join us for this incredible opportunity to be part of our Front Office Team as the Overnight Manager at Wild Dunes Resort in Isle of Palms, just outside of Charleston, SC.

• Free room nights, Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental, and Vision Insurance after 30 Days of Employment
• Paid time off and holiday pay – Full Time & Part Time colleagues eligible
• Paid Family Bonding Time and Adoption Assistance
• 401K with company match
• Take advantage of Resort Amenities on your days off.

Organization- Wild Dunes Resort

Summary

Join us for this incredible opportunity to be part of our Front Office Team as the Overnight Manager at Wild Dunes Resort in Isle of Palms, just outside of Charleston, SC. Not only will you be part of a remarkable property, but you'll also be a part of a company recognized as one of Fortune's 100 Best Companies to Work For!

We Offer Excellent Benefits:

• Free room nights, Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental, and Vision Insurance after 30 Days of Employment
• Paid time off and holiday pay – Full Time & Part Time colleagues eligible
• Paid Family Bonding Time and Adoption Assistance
• 401K with company match
• Take advantage of Resort Amenities on your days off.

Description:

The Overnight Manager is responsible for managing the night audit team and activities at the resort and completing the night audit. Previous experience is required.

• Must be able to perform all agent functions, including the Night Audit – runs nightly reports and resets the system.
• Must be able to communicate verbally and in writing in English and prepare complex reports of room availability and revenue generated.
• Ability to access and accurately input information using a moderately complex computer system.
• Provide hands-on support during peak business times.
• Must be able to effectively deal with internal & external guests, some of whom require patience, tact, and diplomacy to defuse anger, collect factual information, and resolve conflict.
• Completes a daily MOD Report to communicate guest opportunities and other information
• Completes accident/incident reports as necessary
• Assist in projects and other duties as directed by the Director of Guest Experience, Assistaint Director of Guest Experience, and/or the Director of Operations - Rooms.
• Managed front desk activity and handled guest check-ins and check-outs
• Preparing welcome guest packets and VIP reports
• Prepares daily internal communications
• Ability to work a flexible schedule that will likely include evenings, weekends, and holidays
• Must be able to live the Hyatt Values of Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

Qualifications

Working Conditions:

• Must be able to work during the overnight shift
• Must be able to work in a variety of weather conditions (rain, wind, snow, heat);
• Must be able to sit for long periods
• Must be able to twist, bend, and squat frequently; kneel or crawl occasionally; infrequently climb a ladder.
• Must frequently perform simple grasping, fine manipulation, and repetitive hand & arm movements.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.