Front Office Supervisor

Destination by Hyatt; Isle of Palms (SC); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Free room nights

Medical, Prescription, Dental, and Vis

Vision Insurance after 30 Days

Paid time off and holidays

401K with company match

Job summary

Destination by Hyatt’s Wild Dunes Resort in Isle of Palms, SC invites a Front Office Supervisor to join our team. The role oversees front desk duties, staff training, and guest satisfaction, with a schedule that may include evenings, weekends, and holidays.

Benefits and a collaborative work environment are highlighted in the posting. The supervisor will manage daily checklists, billing for packages and groups, and coordinate front desk readiness for arrivals and departures, ensuring exceptional

Qualifications

• Front Desk supervisory duties and guest service excellence.
• Ability to train and supervise front desk staff.

Responsibilities

• Greets and welcomes guests upon arrival.
• Ensures daily check lists are completed and signed off.
• Organizes front desk for next day arrivals/departures.
• Ensures proper billing of all packages and groups.
• Trains and supervises front desk personnel.
• Assists guests to exceed expectations at check-in/check-out.
• Maintains a flexible schedule including evenings, weekends and holidays.
• Colleague is accountable for all duties of this job and other duties as assigned.

Skills

Guest service

Supervisory experience

Job description

Summary Join us for this incredible opportunity to be part of our Front Office team as a Supervisor at Wild Dunes Resort in Isle of Palms, just outside of Charleston, SC.

Description: The Supervisor is responsible for all Front Desk Agent duties as well as; scheduling, inventories, training new staff, resolving customer challenges, and aiding in all departments of Wild Dunes Resort.

• Greets and welcomes guests upon arrival
• Ensuring daily check lists are completed and signed off prior to submitting to the Front Office Manager.
• Organizing and preparing the front desk for the next day arrivals and departures.
• Ensuring the proper billing of all packages and groups
• Training and supervising front desk personnel
• Assist guest to ensure expectations are exceeded upon check- in and check-out.
• Ability to work a flexible schedule that will likely include evenings, weekends, and holidays

Organization- Wild Dunes Resort

Summary

Join us for this incredible opportunity to be part of our Front Office team as a Supervisor at Wild Dunes Resort in Isle of Palms, just outside of Charleston, SC. Not only will you be part of a remarkable property, but you'll be a part of a company that was recognized as one of Fortunes 100 Best Companies to Work For in 2026!

Description:

The Supervisor is responsible for all Front Desk Agent duties as well as; scheduling, inventories, training new staff, resolving customer challenges, and aiding in all departments of Wild Dunes Resort.

• Greets and welcomes guests upon arrival
• Ensuring daily check lists are completed and signed off prior to submitting to the Front Office Manager.
• Organizing and preparing the front desk for the next day arrivals and departures.
• Ensuring the proper billing of all packages and groups
• Training and supervising front desk personnel
• Assist guest to ensure expectations are exceeded upon check- in and check-out.
• Ability to work a flexible schedule that will likely include evenings, weekends, and holidays

The colleague is held accountable for all duties of this job and other duties as assigned.

Why Join Wild Dunes Resort?

At Wild Dunes Resort, Destination by Hyatt, colleagues are more than employees—they are valued members of our team. We offer competitive wages, career growth opportunities, training, and benefits in a supportive and welcoming environment. Other benefits and Perks:

• Free room nights*
• Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental, and Vision Insurance after 30 Days of Employment*
• Paid time off and holiday pay*
• Paid Family Bonding Time and Adoption Assistance*
• 401K with company match*
• Access to Beach, Tennis, and Pickleball as available on days off
• Retail Discounts for Colleagues
• Benefit Package for Full Time & Part Time colleagues eligible

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Our Values:

Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

Qualifications

Working Conditions:

• Must be able to work in a variety of weather conditions (rain, wind, snow, heat);
• Must be able to walk, climb into and out of and operate a vehicle frequently, with occasional stair climbing.
• Must be able to repetitively lift, push, pull & carry up to 15 lbs., frequently up to 25 lbs. and occasionally up to 75 lbs.
• Must be able to perform repetitive hand & arm movements, pushing and pulling and simple grasping frequently; squeezing, overhead reaching & fine manipulation occasionally.
• Must have a valid driver’s license