Overnight Manager/Front Office

Hyatt Hotels Corporation; Isle of Palms (SC); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Free room nights

Discounted room rates

Health benefits after 30 days

Job summary

Hyatt Hotels Corporation is seeking an Overnight Manager for Wild Dunes Resort in Isle of Palms, SC. The role leads the night audit team, maintains accuracy of reports, and ensures smooth front desk operations for a luxury resort.

Previous hospitality experience is required. The position may involve evenings, weekends, and holidays, with expectations to communicate clearly and manage guest relations with professionalism.

Qualifications

• Previous experience is required.
• Night Audit duties and reports processing.
• English communication skills, written and spoken.
• Ability to operate a moderately complex computer system.
• Guest service with diplomacy and issue resolution.
• Daily reporting and internal communications.

Responsibilities

• Oversee the night audit team and activities.
• Perform night audit, run nightly reports, reset systems.
• Manage front desk activity, check-ins and check-outs.
• Prepare VIP reports and welcome packets for guests.
• Coordinate communications and daily updates to leadership.
• Complete accident/incident reports as needed.
• Support special projects from leadership.

Job description

Close Inclusive Collection Job Postings Notification

\\"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life.\\"

Join us for this incredible opportunity to be part of our Front Office Team as the Overnight Manager at Wild Dunes Resort in Isle of Palms, just outside of Charleston, SC. Not only will you be part of a remarkable property, but you'll also be a part of a company recognized as one of Fortune's 100 Best Companies to Work For!

• Free room nights, Discounted and Friends & Family Room Rates


• Medical, Prescription,Dental,and Vision Insurance after 30 Days of Employment


• Paid time off and holiday pay – Full Time & Part Time colleagues eligible


• Paid Family Bonding Timeand Adoption Assistance


• 401K with company match


• Take advantage of Resort Amenities on your days off.

Description:

The Overnight Manager is responsible for managing the night audit team and activities at the resort and completing the night audit.Previous experience is required.

• Must be able to perform all agent functions, including the Night Audit – runs nightly reports and resets the system.


• Must be able to communicate verbally and in writing in English and prepare complex reports of room availability and revenue generated.


• Ability to access and accurately input information using a moderately complex computer system.


• Must be able to effectively deal with internal & external guests, some of whom require patience, tact, and diplomacy to defuse anger, collect factual information, and resolve conflict.


• Completes a daily MOD Report to communicate guest opportunities and other information


• Completes accident/incident reports as necessary


• Assist in projects and other duties as directed by the Director of Guest Experience, Assistaint Director of Guest Experience, and/or the Director of Operations - Rooms.


• Managed front desk activity and handled guest check-ins and check-outs


• Preparing welcome guest packets and VIP reports


• Prepares daily internal communications


• Ability to work a flexible schedule that will likely include evenings, weekends, and holidays


• Must be able to live the Hyatt Values of Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

Qualifications

Working Conditions:

• Must be able to work during the overnight shift


• Must be able to work in a variety of weather conditions (rain, wind, snow, heat);


• Must be able to sit for long periods


• Must be able to twist, bend, and squat frequently; kneel or crawl occasionally; infrequently climb a ladder.


• Must frequently perform simple grasping, fine manipulation, and repetitive hand & arm movements.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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