Overnight Manager/Front Office

Hyatt Hotels Corporation; Park City, Northern (UT, KY); Hybrid; USD 48,000 - 72,000; Full time

Benefits offered by this job

Free room nights

Discounted room rates

Friends & Family rates

Medical Insurance after 30 days

Paid time off & holidays

Paid Family Bonding Time

Adoption Assistance

401K with company match

Resort amenities access

Job summary

Hyatt Centric Park City is seeking an Overnight Manager for the resort to supervise the night audit team and ensure accurate nightly reporting and guest satisfaction. The role requires prior night-audit experience and strong communication skills.

You will coordinate with Front Office and Operations, handle guest needs, and work a shift that includes evenings, weekends, and holidays while upholding Hyatt standards.

Qualifications

• Must be able to perform all agent functions, including the Night Audit and nightly reports.
• Must be able to communicate verbally and in writing in English and prepare complex reports of room availability and revenue generated.
• Ability to access and input information using a moderately complex computer system.

Responsibilities

• Oversee the night audit team and activities to ensure accurate nightly reporting.
• Manage front desk activity and guest check-ins/outs during overnight shifts.
• Prepare daily internal communications and VIP reports.

Skills

Night Audit

English Proficiency

Guest Relations

Report Preparation

Front Desk Operations

Flexibility

PMS System

Tools

PMS System

Guest Check-in Software

Job description

Close Inclusive Collection Job Postings Notification

"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."

Join us for this incredible opportunity to be part of our Front Office Team as the Overnight Manager at Wild Dunes Resort in Isle of Palms, just outside of Charleston, SC. Not only will you be part of a remarkable property, but you'll also be part of a company recognized as one of Fortune's 100 Best Companies to Work For!

• Free room nights, Discounted and Friends & Family Room Rates
• Medical, Prescription,Dental,and Vision Insurance after 30 Days of Employment
• Paid time off and holiday pay – Full Time & Part Time colleagues eligible
• Paid Family Bonding Timeand Adoption Assistance
• 401K with company match
• Take advantage of Resort Amenities on your days off.

Description:

The Overnight Manager is responsible for managing the night audit team and activities at the resort and completing the night audit.Previous experience is required.

• Must be able to perform all agent functions, including the Night Audit – runs nightly reports and resets the system.
• Must be able to communicate verbally and in writing in English and prepare complex reports of room availability and revenue generated.
• Ability to access and accurately input information using a moderately complex computer system.
• Must be able to effectively deal with internal & external guests, some of whom require patience, tact, and diplomacy to defuse anger, collect factual information, and resolve conflict.
• Completes a daily MOD Report to communicate guest opportunities and other information
• Completes accident/incident reports as necessary
• Assist in projects and other duties as directed by the Director of Guest Experience, Assistaint Director of Guest Experience, and/or the Director of Operations - Rooms.
• Managed front desk activity and handled guest check-ins and check-outs
• Preparing welcome guest packets and VIP reports
• Prepares daily internal communications
• Ability to work a flexible schedule that will likely include evenings, weekends, and holidays
• Must be able to live the Hyatt Values of Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

Qualifications

Working Conditions:

• Must be able to work during the overnight shift
• Must be able to work in a variety of weather conditions (rain, wind, snow, heat);
• Must be able to sit for long periods
• Must be able to twist, bend, and squat frequently; kneel or crawl occasionally; infrequently climb a ladder.
• Must frequently perform simple grasping, fine manipulation, and repetitive hand & arm movements.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Hyatt Centric Park City | Park City , UT , US

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