Front Desk / Guest Experience Agent

Destination by Hyatt; Isle of Palms (SC); On-site; USD 30,000 - 46,000; Full time

Benefits offered by this job

Free room nights

Discounted rates for friends/family

Medical, Prescription, Dental, Vision

Job summary

Destination by Hyatt at Wild Dunes Resort is seeking a Front Desk Agent to welcome guests, check them in/out, and handle reservations with a focus on exceptional service.

The role requires strong communication, organizational skills, and the ability to coordinate with departments to ensure a smooth guest experience. Hospitality experience is a plus, with opportunities for growth and comprehensive benefits.

Qualifications

• Customer-facing communication skills required, with professional demeanor.
• Experience in hospitality is a plus.
• Strong interpersonal and organizational abilities.
• Ability to handle inquiries and resolve issues promptly.
• Must be able to lift 20 pounds.

Responsibilities

• Greet guests and verify reservations; facilitate check-in/check-out including payments and invoicing.
• Manage room bookings, cancellations, and modifications; maintain accurate availability.
• Assist guests with resort information, transportation, and local recommendations.
• Answer calls and emails promptly; take reservations and provide information as needed.
• Distribute keys securely and verify guest identity.
• Address guest concerns professionally to ensure satisfaction.

Skills

Excellent communication

Interpersonal skills

Time management

Attention to detail

Conflict resolution

Guest services mindset

Lift 20 pounds

Education

High School Diploma or equivalent

Job description

Summary

A Front Desk Agent serves as the welcoming face of an establishment, such as a hotel, resort, or office building, providing a crucial first impression for guests and visitors. Their primary responsibilities include greeting and assisting guests, checking them in and out, managing reservations, handling inquiries, and providing information about the facility's amenities and services. Front Desk Agents also play a pivotal role in maintaining a smooth flow of operations by coordinating with other departments and addressing any guest concerns or issues promptly and professionally. Exceptional interpersonal skills, organizational abilities, and a friendly demeanor are essential in this role to ensure a positive guest experience and the overall success of the establishment.

Organization- Wild Dunes Resort

Summary

A Front Desk Agent serves as the welcoming face of an establishment, such as a hotel, resort, or office building, providing a crucial first impression for guests and visitors. Their primary responsibilities include greeting and assisting guests, checking them in and out, managing reservations, handling inquiries, and providing information about the facility's amenities and services. Front Desk Agents also play a pivotal role in maintaining a smooth flow of operations by coordinating with other departments and addressing any guest concerns or issues promptly and professionally. Exceptional interpersonal skills, organizational abilities, and a friendly demeanor are essential in this role to ensure a positive guest experience and the overall success of the establishment.

The Front Desk Agent will always conduct him/herself in a manner that supports the Core Values of Hyatt Hotels: Empathy, Experimentation, Inclusion, Integrity, Respect, Wellbeing

Essential job FUNCTIONS:

• Greet guests, verify their reservations, and facilitate a smooth check-in and check-out process, which includes processing payments and providing invoices.
• Handle room reservations, including bookings, cancellations, and modifications, while maintaining accurate records and room availability.
• Assist guests with various requests, such as providing information about resort facilities and services, arranging transportation, and making recommendations for local attractions and dining.
• Answer phone calls and respond to emails promptly, addressing inquiries, taking reservations, and providing information as needed.
• Distribute room keys and access cards securely, ensuring proper identification and authorization.
• Handle guest complaints or concerns professionally and efficiently, finding appropriate solutions to ensure guest satisfaction.
• Maintain a secure and safe environment by monitoring guest access, following safety protocols, and reporting any security or maintenance issues to the appropriate department.

Why Join Wild Dunes Resort?

At Wild Dunes Resort, Destination by Hyatt, colleagues are more than employees—they are valued members of our team. We offer competitive wages, career growth opportunities, training, and benefits in a supportive and welcoming environment. Other benefits and Perks:

• Free room nights*
• Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental, and Vision Insurance after 30 Days of Employment*
• Paid time off and holiday pay*
• Paid Family Bonding Time and Adoption Assistance*
• 401K with company match*
• Access to Beach, Tennis, and Pickleball as available on days off
• Retail Discounts for Colleagues
• Benefit Package for Full Time & Part Time colleagues eligible

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Our Values:

Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

Qualifications

Experience & Education:

• A High School Diploma or equivalent.
• Experience in the hospitality industry is a significant asset
• Knowledge of the reort
• Previous Hotel or Resort experience desired.

Job REQUIREMENTS:

• Must be authorized to work in the United States
• Excellent oral and written communication skills required.
• Project and time management skills are essential.
• Strong attention to detail.
• Conflict resolution and problem-solving skills.
• Interpersonal skills
• Must be able to work flexible days/hours
• Must be able to lift 20 pounds or more.

WORKING CONDITIONS:

• Working conditions for a Front Desk Agent can vary depending on the type and size of the resort, but there are some common elements. These include: working in shifts, including evenings, weekends, and holidays, as resorts operate around the clock to accommodate guests, working indoors in a well-lit, climate-controlled lobby or reception area, extensive face-to-face and phone interactions with guests, which can be both enjoyable and challenging, a fast-paced and high-stress area, especially during peak check-in and check-out times, and prolonged standing.
• A Colleague must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform basic functions.