Overnight Leader, Luxury Hotel Front Desk

Four Seasons; Philadelphia (Philadelphia County); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive wages

Comprehensive benefits package

Excellent training and career growth

Complimentary room nights

Complimentary meals during shifts

Uniforms and dry cleaning

Parking and Septa access

City Fitness membership

Job summary

Four Seasons Philadelphia is seeking an experienced Overnight Manager to lead Front Desk operations during the night shift, uphold Four Seasons standards, and ensure guest satisfaction. This senior role reports to the leadership team and collaborates with all departments to maintain security and seamless service.

You will manage overnight guest arrivals, resolve concerns with professionalism, and supervise the Night Manager and Overnight Front Desk Agent on days off.

Qualifications

• Previous leadership experience in Front Office, Rooms Operations, or luxury hospitality preferred.
• Strong guest service skills with the ability to handle challenging situations with professionalism and confidence.
• Excellent interpersonal, verbal, and written communication skills.
• Strong organizational skills with the ability to multitask and make sound decisions independently.
• Proficiency with hotel operating systems and general computer applications.
• Ability to work overnight shifts, weekends, and holidays as business needs require.

Responsibilities

• Lead and support Front Desk operations during the overnight shift, ensuring service standards are maintained at all times.
• Monitor overnight hotel operations through regular property walkthroughs and collaboration with all departments.
• Resolve guest concerns with professionalism and care while creating personalized experiences that exceed expectations.
• Coordinate room assignments, arrivals, departures, billing requirements, and special guest accommodations.
• Review financial transactions, cash handling procedures, audits, and credit‑related activities to ensure accuracy and compliance.
• Respond promptly to safety, security, and emergency situations while protecting the wellbeing of guests and employees.
• Utilize hotel systems to manage guest reservations, room inventory, night audit functions, and operational reporting.
• Partner with Front Office, Security, Bell Services, and People & Culture teams to ensure smooth overnight operations and team member support.

Skills

Leadership experience

Guest service

Interpersonal skills

Communication

Organizational skills

Tech proficiency

Job description

Four Seasons Philadelphia is seeking an experienced Overnight Manager to lead Front Desk operations during the night shift, uphold Four Seasons standards, and ensure guest satisfaction. This senior role reports to the leadership team and collaborates with all departments to maintain security and seamless service.

You will manage overnight guest arrivals, resolve concerns with professionalism, and supervise the Night Manager and Overnight Front Desk Agent on days off.