Overnight Front Office Leader - Luxury Hotel

fourseasons; Philadelphia (Philadelphia County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Complimentary room nights worldwide

Complimentary meals during shifts

Uniforms and dry cleaning

Career development opportunities

Medical, Dental, and Vision coverage

Parking and Septa access

City Fitness membership

Job summary

Four Seasons Philadelphia is seeking a Relief Overnight Manager to lead Front Desk operations during the overnight shift, ensuring exceptional guest experiences and adherence to luxury standards.

As the senior on duty, you will coordinate room assignments, handle guest requests, review night audits, and collaborate with Security, Bell Services, and People & Culture to support the overnight team. This full-time role requires overnight availability.

Qualifications

• Experience leading Front Office or Rooms operations in luxury hospitality.
• Ability to manage overnight operations with professionalism and calm.
• Strong communication and decision-making skills.

Responsibilities

• Lead Front Desk operations during overnight shifts to maintain service standards.
• Coordinate room assignments, arrivals, departures, and guest requests.
• Monitor overnight operations and collaborate with departments for seamless service.
• Respond to safety and security incidents with appropriate actions.

Job description

Four Seasons Philadelphia is seeking a Relief Overnight Manager to lead Front Desk operations during the overnight shift, ensuring exceptional guest experiences and adherence to luxury standards.

As the senior on duty, you will coordinate room assignments, handle guest requests, review night audits, and collaborate with Security, Bell Services, and People & Culture to support the overnight team. This full-time role requires overnight availability.