Overnight Customer Service Rep

AppleOne Employment Services; Monroeville (Allegheny County); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Direct hire

Job summary

AppleOne seeks an Overnight Customer Service Representative in Monroeville, PA for a direct hire. You will handle multi-channel inquiries via phone, email, and chat, delivering accurate, professional support in a structured call center environment.

You should be dependable, comfortable documenting details in CRM systems, and able to stay calm while guiding customers through billing, service, or product information. Prior call center experience is preferred.

Qualifications

• 1–2 years of customer service, call center, or client support experience preferred.
• High school diploma or equivalent required.
• Must be at least 18 years old.
• Strong verbal communication, active listening, and basic problem-solving skills.
• Comfortable using computers, web browsers, CRM systems, and support software.
• Handle customer support interactions through phone, email, and chat.

Responsibilities

• Respond to customer inquiries by phone, email, and chat in a professional and timely manner.
• Troubleshoot customer issues, answer questions, and explain billing, service, or product information.
• Process customer requests accurately while following client guidelines and company procedures.
• Update customer records and document interaction notes in CRM or support systems.
• Meet performance goals related to call handling, first-call resolution, accuracy, and customer satisfaction.
• Stay current on policy updates, compliance requirements, and service procedures.

Skills

Customer service

CRM systems

Multichannel support

Problem solving

Active listening

Documentation

Education

High school diploma or equivalent

Tools

CRM platforms

Ticketing systems

Job description

Job Summary

A direct hire opportunity is available for an Overnight Customer Service Rep in Monroeville, PA. This role is ideal for a dependable customer support professional who enjoys helping people, solving problems, and working in a structured call center environment. The Overnight Customer Service Rep will handle inbound or outbound customer communications by phone, email, and chat while providing accurate, professional support. This is a great fit for someone who is comfortable using computer systems, documenting details, and maintaining a calm, helpful approach during every customer interaction. Candidates can expect a team-oriented customer care environment with clear procedures, supportive leadership, and opportunities to build valuable call center and client support experience.

Key Responsibilities

• Respond to customer inquiries by phone, email, and chat in a professional and timely manner.
• Troubleshoot customer issues, answer questions, and explain billing, service, or product information.
• Process customer requests accurately while following client guidelines and company procedures.
• Update customer records and document interaction notes in CRM or support systems.
• Meet performance goals related to call handling, first-call resolution, accuracy, and customer satisfaction.
• Stay current on policy updates, compliance requirements, and service procedures.

Compensation and Benefits

• Direct hire opportunity.
• Pay range is $16 to $17 per hour.
• Overnight Customer Service Rep role based in Monroeville, PA.
• For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

Schedule flexibility is a must

Required Qualifications and Skills

• Handle customer support interactions through phone, email, and chat.
• Troubleshoot customer concerns and provide accurate service information.
• Maintain detailed customer records in CRM or support platforms.
• Follow company policies, client guidelines, and performance expectations.
• 1 to 2 years of customer service, call center, or client support experience preferred.
• High school diploma or equivalent required.
• Must be at least 18 years old.
• Strong verbal communication, active listening, and basic problem-solving skills.
• Comfortable using computers, web browsers, CRM systems, and support software.
• Ability to document information accurately and manage multiple customer interactions.
• Professional, patient, and dependable approach to customer care.

Preferred Qualifications

• Previous experience in a call center or high-volume customer support environment.
• Familiarity with CRM platforms or ticketing systems.
• Ability to work independently during overnight hours while maintaining service quality.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.