Overnight Hotel Operations Lead

Hyatt Hotels Corporation; New York (NY); On-site; USD 80,000 - 90,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a Night Audit/Overnight Supervisor to oversee the hotel during the overnight shift. You will supervise Front Office staff, close the date in operating systems, and ensure guest satisfaction while maintaining LPM standards.

The role requires strong leadership, problem-solving, and communication skills, with emphasis on safety and operational efficiency. Fluency in English and additional languages are a plus.

Qualifications

• At least 2 years Front Office management experience in a comparable property.
• 4 years Bachelor's degree in Hotel Management (Desirable).
• 3 years of hotel experience (Desirable).
• Multilingual (Desirable).

Responsibilities

• Oversee overnight staff and operations, ensuring guest satisfaction and adherence to hotel standards.
• Close the date on hotel systems and run the night audit.
• Communicate events, problems, or requests from overnight to the appropriate departments.
• Maximize occupancy and revenue by coordinating with front office and revenue teams.
• Maintain safety and guest satisfaction during the overnight shift.

Skills

Leadership

Service Orientation

Self-Efficacy

Creativity

Group Process & Team Building

Communication

Multilingual

Education

Bachelor's degree in Hotel Management

Tools

Opera Cloud

MS Office

Minibar system

Lodgenet system

Job description

Hyatt Hotels Corporation is seeking a Night Audit/Overnight Supervisor to oversee the hotel during the overnight shift. You will supervise Front Office staff, close the date in operating systems, and ensure guest satisfaction while maintaining LPM standards.

The role requires strong leadership, problem-solving, and communication skills, with emphasis on safety and operational efficiency. Fluency in English and additional languages are a plus.