Overnight Hotel Auditor & Guest Experience Lead

Stonebridge Hospitality Management; Houston (TX); On-site; USD 22,000 - 25,000; Part time

Job summary

Stonebridge Hospitality Management is seeking a Night Auditor in Houston, Texas for a part-time overnight role. You will balance revenues, perform basic bookkeeping, handle guest check-ins/check-outs, and provide guest services to ensure a smooth overnight operation.

Responsibilities include registering guests, verifying payments, maintaining records, and coordinating with housekeeping and maintenance. Excellent customer service and independent decision-making are key requirements for this

Qualifications

• Previous hospitality or customer service experience preferred.
• Proficiency in basic bookkeeping and balancing financial transactions.
• Strong verbal and written communication skills.
• Proficient in using property management systems and office software.
• Excellent customer service and problem-solving skills.
• Ability to work independently with minimal supervision.
• Detail-oriented with strong organizational skills.

Responsibilities

• Greet, register, and assign rooms to hotel guests.
• Verify customer payment methods and process credit authorizations.
• Maintain accurate records of room availability and guest accounts in the PMS.
• Balance daily receipts and revenues; perform income audits.
• Assist guests with check-out processes and resolve discrepancies.
• Answer phone calls promptly and direct inquiries.
• Coordinate with overnight housekeeping/maintenance to resolve issues.
• Make and confirm reservations with accurate data entry.
• Provide information on hotel services and local attractions.
• Document guest feedback and escalate issues to management.
• Perform nightly bucket checks to ensure compliance with hotel standards.
• Assist in maintaining security and safety during overnight shifts.

Job description

Stonebridge Hospitality Management is seeking a Night Auditor in Houston, Texas for a part-time overnight role. You will balance revenues, perform basic bookkeeping, handle guest check-ins/check-outs, and provide guest services to ensure a smooth overnight operation.

Responsibilities include registering guests, verifying payments, maintaining records, and coordinating with housekeeping and maintenance. Excellent customer service and independent decision-making are key requirements for this