Overnight Hotel Auditor & Guest Services Specialist

Stonebridge; New Orleans (LA); On-site; USD 21,000 - 26,000; Part time

Job summary

Stonebridge in New Orleans, LA, is seeking a Part-time Night Auditor to manage end-of-day financials and guest services overnight. This role balances revenues, performs bookkeeping, handles check-ins/check-outs, and answers guest inquiries to ensure a smooth overnight operation.

Responsibilities include greeting guests, verifying payments, maintaining PMS records, reconciling daily receipts, and coordinating with housekeeping and maintenance to resolve issues.

Qualifications

• Previous experience in a hospitality or customer service role preferred.
• Proficiency in basic bookkeeping and balancing financial transactions.
• Strong communication skills, both verbal and written.
• Proficient in using property management systems and office software.
• Excellent customer service and problem-solving skills. Ability to work independently with minimal supervision.
• Detail-oriented with strong organizational skills.

Responsibilities

• Greet, register, and assign rooms to hotel guests.
• Verify customer payment methods and process credit authorizations.
• Maintain accurate records of room availability and guest accounts using the property management system.
• Balance daily receipts and revenues, conducting income audits on posted revenues.
• Assist guests with check-out processes, reviewing accounts and resolving discrepancies.
• Answer phone calls promptly and direct inquiries or address guest needs.
• Coordinate with overnight housekeeping or maintenance staff to resolve guest issues.
• Make and confirm reservations, ensuring accurate data entry.
• Provide guests with information on hotel services and local attractions.
• Document guest feedback and elevate issues to management when necessary.
• Perform nightly bucket checks to ensure compliance with hotel standards.
• Assist in maintaining security and safety during overnight shifts by monitoring guest activity and access.

Skills

Hospitality experience

Bookkeeping

Communication skills

PMS proficiency

Independent work

Detail-oriented

Tools

Property management system (PMS)

Job description

Stonebridge in New Orleans, LA, is seeking a Part-time Night Auditor to manage end-of-day financials and guest services overnight. This role balances revenues, performs bookkeeping, handles check-ins/check-outs, and answers guest inquiries to ensure a smooth overnight operation.

Responsibilities include greeting guests, verifying payments, maintaining PMS records, reconciling daily receipts, and coordinating with housekeeping and maintenance to resolve issues.