Overnight Front Desk & Audit Specialist

Wright Investments; Arlington (TN); On-site; USD 25,000 - 33,000; Full time

Job summary

Wright Investments is seeking a dependable Night Auditor to join our Front Office team. The role combines guest service with overnight accounting, reporting, payment verification, and security awareness to ensure the hotel is ready for the next day.

Ideal candidates are detail-oriented, able to work independently during overnight hours, and capable of balancing guest needs with financial closeout procedures. This full-time position requires flexibility on weekends and holidays.

Qualifications

• Previous hotel Front Desk or Night Audit experience preferred.
• Customer-service or cash-handling experience preferred.
• Strong attention to detail and accuracy.
• Basic accounting and mathematical skills.
• Comfortable working with computers and hotel systems.
• Strong problem-solving abilities.
• Professional verbal and written communication skills.
• Ability to work independently during overnight hours.
• Dependable and punctual.
• Ability to remain calm and professional when handling guest concerns.
• Strong organizational and time-management skills.
• Ability to multitask in a hotel environment.
• Flexible availability, including weekends and holidays based on business needs.

Responsibilities

• Welcome and assist guests in a friendly and professional manner.
• Perform guest check-ins and check-outs accurately.
• Assist guests with reservations, room assignments, hotel information, and special requests.
• Answer incoming telephone calls professionally.
• Respond to guest questions, concerns, and service requests.
• Provide appropriate guest service recovery and elevate serious concerns when necessary.
• Maintain guest privacy and confidentiality.
• Monitor Front Desk activity during overnight hours.
• Communicate important information to the morning Front Desk and management teams.
• Complete assigned night-audit procedures accurately.
• Review guest accounts and folios for accuracy.
• Verify room charges, payments, adjustments, and other transactions.
• Identify discrepancies and research errors before completing the audit when possible.
• Follow established procedures for credit card authorization and declined payments.
• Process applicable charges according to hotel procedures.
• Balance Front Desk transactions and assigned financial activity.
• Complete required nightly reports.
• Maintain accurate records and documentation.
• Ensure the business day is properly closed according to hotel procedures.
• Prepare required reports and information for management and the following shift.
• Assist guests with new and existing reservations.
• Review arrivals, departures, room assignments, and room availability.
• Monitor guestroom status and communicate discrepancies.
• Coordinate room-status concerns with Housekeeping or management when necessary.
• Review special requests and important information for upcoming arrivals.
• Maintain awareness of hotel activity throughout the overnight shift.
• Follow hotel emergency and security procedures.
• Report suspicious activity or safety concerns according to hotel procedures.
• Respond appropriately to noise complaints and other overnight guest concerns.
• Ensure unauthorized individuals do not access restricted hotel areas.
• Contact management or emergency services when appropriate under established procedures.

Skills

Guest service

Customer service

Attention to detail

Problem solving

Communication

Time management

Independence

Punctuality

Multitasking

Calm under pressure

Tools

Hotel PMS systems

Job description

Wright Investments is seeking a dependable Night Auditor to join our Front Office team. The role combines guest service with overnight accounting, reporting, payment verification, and security awareness to ensure the hotel is ready for the next day.

Ideal candidates are detail-oriented, able to work independently during overnight hours, and capable of balancing guest needs with financial closeout procedures. This full-time position requires flexibility on weekends and holidays.