Night Auditor & MOD: Balance Books, Serve Guests

Wright Investments; Winston-Salem (NC); On-site; USD 19,000 - 29,000; Full time

Job summary

Wright Investments in Winston-Salem, NC, is seeking a Night Auditor to balance daily revenue and expenses while delivering exceptional guest service. The role may serve as manager-on-duty during overnight shifts and ensures smooth front office operations.

You will post charges, prepare daily revenue summaries, handle check-ins/outs, resolve guest issues using our Guest Service Recovery method, and maintain accurate end-of-shift reports.

Qualifications

• 1 year of experience in a similar position or guest service with relief night audit duties.
• Knowledge of accounting procedures and strong attention to detail.
• Clear, professional communication and active listening.
• Ability to operate a variety of computer applications.

Responsibilities

• Post charges to guest accounts and balance transactions.
• Maintain, review, post, and/or transfer charges and deposits to master accounts.
• Investigate or analyze out-of-balance situations and complete corrections.
• Prepare daily revenue summaries and front office reports.
• Perform end-of-day procedures and prepare for next day operations.
• Serve as night manager-on-duty and complete the MOD report.
• Assist guests with check-in/check-out and rate information.
• Resolve guest complaints using the Guest Service Recovery method.
• Complete end-of-shift reports and deposits following cash-handling standards.
• Maintain awareness of security and safety concerns and notify supervisors.
• Keep work areas clean and organized and maintain safe work habits.
• Perform additional duties as needed.

Skills

Attention to detail

Accounting procedures

Clear communication

Computer applications

Job description

Wright Investments in Winston-Salem, NC, is seeking a Night Auditor to balance daily revenue and expenses while delivering exceptional guest service. The role may serve as manager-on-duty during overnight shifts and ensures smooth front office operations.

You will post charges, prepare daily revenue summaries, handle check-ins/outs, resolve guest issues using our Guest Service Recovery method, and maintain accurate end-of-shift reports.