Overnight Hotel Auditor & Guest Services Lead

Legacy Ventures; Atlanta (GA); On-site; USD 19,000 - 30,000; Full time

Job summary

Legacy Ventures in Atlanta is seeking a Night Auditor to oversee overnight hotel operations, balance daily transactions, and process night audit reports for Springhill Suites Atlanta Buckhead (LHP SHS1) on the third shift.

The role involves clerical tasks, basic accounting, and maintaining a safe, professional environment while assisting guests, including upselling and handling guest inquiries as needed.

Responsibilities

• Process night audit reports and balance daily hotel operations in a timely and accurate manner.
• Deliver prompt, courteous service to guests.
• Maintain complete knowledge of hotel systems, including PMS, PBX, key locks, and fire alarm protocols.
• Monitor guest accounts, review credit activity, and take necessary action.
• Adhere to cash handling policies and procedures
• Respond to guest inquiries and emergencies; assist with reservations and room sales, including upselling.
• Complete all tasks outlined in the night shift checklist.
• Maintain a clean, professional appearance and organized work area.
• Stay informed about the hotel’s surrounding area to assist guests.
• Ensure guest confidentiality and handle sensitive information discreetly.
• Foster a positive and professional environment with guests and team members.

Job description

Legacy Ventures in Atlanta is seeking a Night Auditor to oversee overnight hotel operations, balance daily transactions, and process night audit reports for Springhill Suites Atlanta Buckhead (LHP SHS1) on the third shift.

The role involves clerical tasks, basic accounting, and maintaining a safe, professional environment while assisting guests, including upselling and handling guest inquiries as needed.