Overnight Front Desk Auditor & Guest Concierge

Peachtree Group; Sewanee (TN); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Job summary

Peachtree Group is seeking a Night Auditor to complete all nightly audit functions while delivering exceptional guest service at the hotel front desk. You'll assist guests with check-ins/check-outs, process reservations, and respond to inquiries, ensuring top-tier service throughout the overnight shift.

You will count cash, reconcile drawers, check logs, register guests, and maintain room status while coordinating with other departments to ensure a smooth overnight operation.

Qualifications

• Guest service mindset and ability to assist guests with check-ins/check-outs.
• Accurate cash handling and cash drawer reconciliation at shift start/end.
• Familiarity with front desk processes and guest registration.

Responsibilities

• Proactive thinking, guest security awareness, and maintaining a clean, safe lobby.
• Count cash and maintain cash drawer accuracy at shift start/end.
• Check front desk logs for issues and special requests.
• Greet, register, and assign rooms to guests.
• Process guest registrations and collect payments.
• Prepare express checkout folios.
• Maintain room status inventory.
• Communicate shift information to Front Office Manager and peers.
• Maintain and clean lobby and bathroom as needed.
• Coordinate with other hotel departments to ensure high service levels.
• Answer inquiries about hotel services and features.
• Complete all required shift paperwork and night audit reports.
• Perform other duties as assigned by management.

Skills

Guest service

Cash handling

Front desk operations

Communication

Problem solving

Job description

Peachtree Group is seeking a Night Auditor to complete all nightly audit functions while delivering exceptional guest service at the hotel front desk. You'll assist guests with check-ins/check-outs, process reservations, and respond to inquiries, ensuring top-tier service throughout the overnight shift.

You will count cash, reconcile drawers, check logs, register guests, and maintain room status while coordinating with other departments to ensure a smooth overnight operation.