Night Front Desk Auditor — Proactive Guest Care & Growth

Concord Hospitality Brand; Houston (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical/dental/vision plans

Life insurance

401K options

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality Brand is seeking a Front Desk Night Auditor in Houston to ensure a smooth overnight operation, close out the day, and assist guests with check-in and check-out during non-traditional hours.

The Night Auditor will monitor safety, handle guest transactions, and coordinate with the front desk to maintain excellent service and a secure environment for guests staying overnight. This role requires proactive, dependable, and guest-focused individuals.

Responsibilities

• Processing credit card transactions and other (restaurant, events, lounge) for the day
• Handling phone system, transferring calls, reservations, etc
• Dispatch shuttle for guest arrival and departure
• Verify, balance and review hotel room availability
• Perform Check-in and Check-out procedures
• Administer guest payment policies and look for errors from the day shifts
• Occasionally set up meeting room for next day events
• Maintain overall lobby appearance and assist with AM breakfast set up if needed
• Be versed in all hotel emergency procedures

Job description

Concord Hospitality Brand is seeking a Front Desk Night Auditor in Houston to ensure a smooth overnight operation, close out the day, and assist guests with check-in and check-out during non-traditional hours.

The Night Auditor will monitor safety, handle guest transactions, and coordinate with the front desk to maintain excellent service and a secure environment for guests staying overnight. This role requires proactive, dependable, and guest-focused individuals.