Guest-Focused Night Auditor (Overnight Front Desk)

Crescent Hotels & Resorts; Houston (TX); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Matching 401k

Employee assistance program

Free life insurance

Paid time off

Holiday pay

Hotel discount program

Free lunch

Job summary

DoubleTree by the Galleria in Houston is seeking an outgoing, self-motivated Night Auditor who excels in guest service. This role balances room, restaurant and bar revenues, posts and reconciles charges, and prepares overnight operations for a smooth start to the next day.

The ideal candidate has at least 1 year of hotel night audit or front desk experience, strong math and English communication skills, and a proven ability to handle guest issues.

Qualifications

• Minimum 1 year hotel night audit or front desk experience.
• Able to work overnight shifts, including holidays and weekends.
• Ability to communicate in English.
• Basic math skills for financial reconciliations.
• Previous direct customer service experience.

Responsibilities

• Balance room, restaurant and bar revenues; post and balance charges and settlements; reset systems for next day operations.
• Prepare daily restaurant revenue report data by auditing POS tapes/journals to breakdown revenue, covers, tips, and settlements by type and cashier.
• Run audit reports and input revenue/expenses/allowances to generate daily reports.
• Resolve guest-related issues and complaints.
• Manage overnight front desk operations and coordinate with hotel security to maintain safety.

Skills

Hotel night audit experience

Overnight shift flexibility

English communication

Basic math skills

Customer service experience

Job description

DoubleTree by the Galleria in Houston is seeking an outgoing, self-motivated Night Auditor who excels in guest service. This role balances room, restaurant and bar revenues, posts and reconciles charges, and prepares overnight operations for a smooth start to the next day.

The ideal candidate has at least 1 year of hotel night audit or front desk experience, strong math and English communication skills, and a proven ability to handle guest issues.