Overnight Guest Services Specialist

Hotel Management and Consulting, Inc.; Wilmington (DE); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

DailyPay access

Medical benefits

Dental benefits

Vision benefits

Paid time off

Job summary

Hotel Management and Consulting, Inc. in Wilmington, DE is seeking a Night Guest Attendant to welcome guests during the overnight shift and handle check-ins, inquiries, and safety duties. This role requires a customer-service mindset, basic computer skills, and strong communication.

You will perform laundry, cleaning, and routine property checks while maintaining security and emergency procedures. Join a small hospitality team offering daily pay options and room for growth in a performance-based

Qualifications

• Minimum of one year in customer service; hotel operations experience preferred.
• Proficient computer skills.
• Excellent communication skills.
• Strong organizational, time management, and problem-solving skills.
• Proactive in solving problems.
• Willing to work a changing schedule.

Responsibilities

• Perform overnight property inspections to ensure safety and security.
• Assist guests with checking in/out during after-hours and address needs or concerns.
• Complete laundry duties and maintain organized laundry areas.
• Perform cleaning tasks and restock supplies; prepare rooms as needed after day shift.
• Know and follow property emergency procedures to ensure guest safety.
• Perform other duties as assigned.

Skills

Customer service

Hotel operations

Computers

Communication

Organizational skills

Time management

Problem solving

Adaptability

Tools

Computer skills

Job description

Hotel Management and Consulting, Inc. in Wilmington, DE is seeking a Night Guest Attendant to welcome guests during the overnight shift and handle check-ins, inquiries, and safety duties. This role requires a customer-service mindset, basic computer skills, and strong communication.

You will perform laundry, cleaning, and routine property checks while maintaining security and emergency procedures. Join a small hospitality team offering daily pay options and room for growth in a performance-based