Overnight Guest Services Specialist

Hotel Management and Consulting, Inc.; Gainesville (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Hourly pay

DailyPay access

Medical/Dental/Vision benefits

PTO

Employee assistance program

Career growth

Job summary

Hotel Management and Consulting, Inc. is seeking a positive, professional Night Guest Attendant to be the face of the property and handle overnight guest interactions with a focus on service excellence and safety.

The role operates independently during the night shift, performing duties from guest services to laundry, cleaning, and security tasks while maintaining a clean and welcoming environment for guests.

Qualifications

• Minimum of one year in customer service; hotel operations experience preferred.
• Proficient computer skills.
• Excellent communication skills.
• Strong organizational, time management, and problem-solving skills.
• Proactive in solving problems.
• Willing to work a changing schedule.

Responsibilities

• Property inspections during the night to ensure safety and security.
• Assist with checking in and checking out guests after hours and address guest needs.
• Complete all laundry duties and maintain a clean laundry area.
• Perform cleaning tasks and ensure stocked supplies across the property; prep rooms when needed.
• Know and follow property emergency procedures and ensure security needs are met.
• Other duties as assigned.

Skills

Customer service

Hotel operations

Proficient computer skills

Communication skills

Organization

Time management

Problem solving

Proactive

Flexible schedule

Job description

Hotel Management and Consulting, Inc. is seeking a positive, professional Night Guest Attendant to be the face of the property and handle overnight guest interactions with a focus on service excellence and safety.

The role operates independently during the night shift, performing duties from guest services to laundry, cleaning, and security tasks while maintaining a clean and welcoming environment for guests.