Night Front Desk Auditor - 24/7 Guest Hero

Concord Hospitality Enterprises Co.; Cleveland (OH); On-site; USD 23,000 - 26,000; Full time

Job summary

Courtyard by Marriott Cleveland UCI is hiring a Night Auditor in Cleveland, OH. You will work on the front desk during the night shift, handling guest check-ins/outs, balancing daily transactions, and supporting a safe, welcoming environment for guests 24/7.

The role emphasizes proactive, caring service and strong attention to detail in a hotel setting. Concord Hospitality promotes a culture based on Quality, Integrity, Community, Profitability, and Fun with an Associate First policy.

Responsibilities

• Process credit card transactions and other (restaurant, events, lounge) for the day
• Handle phone system, transferring calls, reservations, etc.
• Verify, balance and review hotel room availability
• Perform check-in and check-out procedures
• Administer guest payment policies and look for errors from the day shifts
• Prepare folios for the morning departing guests
• Maintain overall lobby appearance and assist with AM breakfast setup if needed
• Be versed in all hotel emergency procedures

Job description

Courtyard by Marriott Cleveland UCI is hiring a Night Auditor in Cleveland, OH. You will work on the front desk during the night shift, handling guest check-ins/outs, balancing daily transactions, and supporting a safe, welcoming environment for guests 24/7.

The role emphasizes proactive, caring service and strong attention to detail in a hotel setting. Concord Hospitality promotes a culture based on Quality, Integrity, Community, Profitability, and Fun with an Associate First policy.