Night Auditor

Residence Inn by Marriott; Mentor (OH); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Company-paid life insurance

Paid time off

Company-matched 401(k)

Voluntary benefits including LTD/UST

Get paid daily

Job summary

Residence Inn Cleveland, Mentor, OH is seeking a Night Auditor to supervise overnight operations and reconcile daily transactions, ensuring guests enjoy a smooth and secure stay. You will be on site at the Mentor location and contribute to daily revenue integrity.

Ideal candidates have strong communication skills, basic tech ability, and the stamina to work all night, including weekends and holidays. Compensation and benefits accompany this role.

Qualifications

• Prior customer service experience, especially overnight shifts.
• Strong verbal and written communication skills.
• Ability to read, write, type and use basic technology.
• Must stand for the shift and lift at least 25 pounds.
• Must be available to work weekends and holidays.

Responsibilities

• Review daily transactions and checklists for completion and accuracy.
• Ensure guests are served promptly and courteously.
• Resolve guest issues to their satisfaction using problem solving skills.
• Follow cash handling procedures and post/reconcile charges.
• Follow emergency notification procedures overnight.
• Communicate effectively between shifts and departments.

Skills

Customer service

Verbal communication

Written communication

Reading and typing

Basic technology

Physical stamina

Weekend availability

Holiday availability

Job description

InnVentures Overview

Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation’s largest REIT’s and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands.

Location

Residence Inn Cleveland, Mentor, OH

Overview

Use your attention to detail and desire for routine to create memorable guest experiences!As a Night Auditor, you will work overnight (graveyard) hours to supervise the hotel and perform tasks to certify that all daily transactions are reconciled. Your contributions as a Night Auditor are essential to provide our guests a comfortable stay.

We offer eligible employees a number of benefits to enhance their health and well-being:

• Group insurance, including medical, dental, vision and company-paid life insurance
• Paid time off
• Company-matched 401(k) plan
• Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
• Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
• Get paid daily

Responsibilities

• Review daily transactions and checklists for completion and accuracy.
• Ensure all guests are served promptly and courteously.
• Apply problem solving skills to resolve guest issues to their satisfaction.
• Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
• Ensure emergency notification procedures are followed in the event of issues taking place overnight.
• Communicate effectively between all shifts and departments.

Qualifications

Previous customer service experience with proven ability to thrive working the overnight shift is ideal. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work weekends and holidays.