Front Desk Associate — Evenings & Weekend Shifts

Philadelphia International Airport (PHL); Philadelphia (Philadelphia County); On-site; USD 19,286,000 - 27,552,000; Full time

Benefits offered by this job

Highly competitive wages

401K matching program for eligible ass

Free Associate Meals

Free Associate Parking

Free Associate Bus Pass

Discounts with Crescent properties

Job summary

Crescent Hotels & Resorts is seeking a Front Desk Agent for Renaissance Columbus Downtown Hotel in Columbus. You will greet guests, register them, process payments, and ensure rooms and services are accurately accounted for. The role emphasizes outstanding guest service and promoting hotel amenities.

You will use the POS system, handle various payments, and provide local area information while maintaining a high level of professionalism and guest satisfaction.

Qualifications

• Experience as a Front Desk Agent or in a high-volume customer-facing role.
• Excellent customer service and communication skills.
• Willingness to work evenings and weekends.

Responsibilities

• Greet guests and register guests, using the computer and POS system.
• Assist guests with checkout, ensure accurate billing and room charges.
• Provide information about local area, promotions, and services; respond to inquiries and resolve issues.

Skills

Customer service

Computer skills

Upselling

Teamwork

Tools

POS system

Job description

Crescent Hotels & Resorts is seeking a Front Desk Agent for Renaissance Columbus Downtown Hotel in Columbus. You will greet guests, register them, process payments, and ensure rooms and services are accurately accounted for. The role emphasizes outstanding guest service and promoting hotel amenities.

You will use the POS system, handle various payments, and provide local area information while maintaining a high level of professionalism and guest satisfaction.