Senior Front Desk & Guest Experience Lead (Overnight)

Sonder; New York (NY); On-site; USD 46,517 - 54,080; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision insurance

Flexible vacation

Wellness and volunteering days

Annual free credits to stay in Sonder locations

Job summary

Sonder is seeking an Overnight Senior Front Desk Hospitality Agent in New York City. This critical role focuses on providing outstanding guest service while supporting front desk operations.

Successful candidates will possess experience in hospitality, excellent problem-solving skills, and a positive attitude. Responsibilities include guiding guests through the Sonder experience and addressing any issues that arise while maintaining a welcoming environment.

Compensation includes $26/hr with additional benefits for eligible employees.

Qualifications

• Experience in hospitality or customer service roles.
• Excellent communication skills for guest interactions.
• Proactive problem-solving abilities.

Responsibilities

• Be the face of Sonder at the front desk.
• Guide guests through the Sonder app experience.
• Handle guest issues to resolution with professionalism.
• Maintain cleanliness and organization of guest areas.
• Support back-of-house operations as needed.

Skills

Customer service

Problem-solving

Communication

Organizational skills

Adaptability

Tools

Salesforce

Job description

Sonder is seeking an Overnight Senior Front Desk Hospitality Agent in New York City. This critical role focuses on providing outstanding guest service while supporting front desk operations.

Successful candidates will possess experience in hospitality, excellent problem-solving skills, and a positive attitude. Responsibilities include guiding guests through the Sonder experience and addressing any issues that arise while maintaining a welcoming environment.

Compensation includes $26/hr with additional benefits for eligible employees.